Privacy Policy

Last updated: [02/11/2025]

1. Introduction

Welcome to Holme Valley Private Nursing (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [insert website URL] (the “Site”), contact us, or enquire about our nursing and care services.

For the purposes of data protection law, we are the data controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of information:

A. Information you provide directly

When you contact us through our website, by email, or by phone, we may collect:

Your name
Email address
Phone number
Address (if relevant to your enquiry)
Any information you choose to provide about your health needs or care requirements

We ask that you share only the information necessary for us to respond to your enquiry.

B. Information collected automatically

When you visit our website, we may automatically collect limited technical information such as:

Your IP address
Browser type and version
Device information and operating system
Pages visited and time spent on our Site
Cookies and similar technologies (see section 7)

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide information about our services
Manage and improve our website and communication processes
Comply with our legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal Bases for Processing

We rely on one or more of the following legal bases when processing your personal data:

Consent – where you have given us permission (e.g. when you submit a contact form)
Legitimate interests – to respond to enquiries and operate our business effectively
Legal obligation – where we must comply with UK law or regulatory requirements

5. How We Share Your Information

We will only share your personal data when necessary and with trusted third parties, such as:

IT and website hosting providers
Professional advisers (such as legal or compliance consultants)

We do not sell or rent your personal information to anyone.
If you become a client, we will provide more detailed privacy information at that stage regarding how your data is stored and managed in care-related records.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described above or to comply with legal, accounting, or reporting requirements.
When data is no longer needed, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies to help us understand how visitors use the site and to improve performance.
You can control or disable cookies through your browser settings at any time.
For more information, please see our Cookie Policy (if available).

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate data
Request deletion of your data
Object to or restrict how we process your data
Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data:
www.ico.org.uk

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or loss.
While we take all reasonable precautions, please be aware that no internet transmission is ever completely secure.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Holme Valley Private Nursing
Email: Chloe@HVprivatenursing.onmicrosoft.com
Website: www.hvprivatenursing.com